LobsterClaus Return & Refund Policy

(aka “What Happens if Things Go Sideways”)

Updated Sep 19, 2024

Alright, let’s dive in. Here’s the deal with returns, refunds, and all the usual hiccups that come with ordering sweet LobsterClaus gear. Most of our stuff is printed by third-party pals (looking at you, Printful), so bear with us when it comes to shipping snafus.

Damaged or Defective? Let’s Fix It!

If you receive an item that’s misprinted, damaged, or defective, you’ve got 30 days to let us know. Same goes for packages that decide to vanish into thin air during delivery—those claims need to be submitted within 30 days of the estimated delivery date. If we messed up, we’ll cover the costs, no worries. Just hit us up and submit a problem report. We’ll take it from there.

Where’s My Return Going?

By default, all returns head back to Printful’s facility, where the magic (or, well, processing) happens. You’ll get an automated email when the return is logged. Unclaimed returns get donated to charity after 30 days because we believe in spreading joy, not letting stuff gather dust. If you used a different return address, that one’s on you—you’ll be responsible for any surprises that come your way.

Wrong Address? That’s Gonna Cost Ya.

Provided an address that even Google Maps can’t find? The courier will bounce it back to us, and you’ll be on the hook for reshipping fees. Once you’ve double-checked that address (and maybe apologized to your GPS), we’ll get it out to you again.

Unclaimed Shipments

If you ghost your package and leave it unclaimed, it’ll head back to Printful’s digs. Want it sent back out? Cool, but you’ll be covering the reshipping costs.

Sealed Goods (aka Mask Drama)

Face masks and other sealed items aren’t coming back to us due to health and hygiene reasons. If you try, they’ll be tossed faster than LobsterClaus in a hot tub. No reshipping, no refunds—just wave them goodbye.

Buyer’s Remorse? Sorry.

We don’t do refunds for “Oops, I changed my mind.” If you regret a purchase, that’s on you. We print on demand, and size exchanges and returns are at your expense. Need a bigger lobster shirt? Place a new order and hope for the best.

Brazilian customers, you get a special mention: If you regret a purchase, you’ve got 7 days to send us a picture of the item (no, your half-eaten lunch doesn’t count), and we’ll evaluate if it’s return-worthy. But if it’s been used or destroyed, even just a little, no refund for you.

EU Folks, Listen Up:

According to Directive 2011/83/EU, we aren’t required to accept returns for personalized items or opened sealed goods (like, you know, face masks). We reserve the right to refuse returns, so don’t be surprised if we say, “Sorry, no returns on that!”

TL;DR:

• 30 days for damaged/missing items
• Wrong address/unclaimed packages? You cover reshipping.
• Sealed goods? Once opened, they’re gone for good.
• Returns for remorse? Not happening.

This policy is in English, and no matter what translation you read, it’s the final say. Thanks for understanding, and remember—LobsterClaus is all about the joy of adventure, not the drama of returns.